FAQ

SAIKŌVERSE is a purpose-driven apparel brand inspired by Japanese influence, fitness, discipline, individuality, and the pursuit of becoming your best self. More than clothing, SAIKŌVERSE represents a mindset. It is for those who continue to push forward, grow through adversity, and pursue progress with intention.

Saikō (最高) is a Japanese word that means the highest, the best, or supreme. At SAIKŌVERSE, it reflects the pursuit of your highest self. Through the connection between Saikō and psycho, we embrace the idea of being Crazy Good. That means being relentlessly committed to growth, discipline, and becoming the best version of yourself.

Each product page includes sizing information specific to that garment. We strongly recommend reviewing the size guide before placing your order. Because our items are made to order, we do not accept returns or exchanges for ordering the wrong size, change of mind, or personal fit preference. If you are between sizes or unsure which size to choose, contact us at info@saikoverse.com before ordering and we will do our best to help.

Material and fit can vary depending on the product. We select garments based on quality, comfort, durability, and overall fit. For exact fabric details, garment weight, and fit information, please refer to the individual product page.

To help preserve the life of your garment and the quality of the print, we recommend: Wash inside out in cold water Use mild detergent Tumble dry low or hang dry Do not bleach Do not iron directly on the design Following these care instructions will help maintain color, shape, and print quality over time.

Some designs may be restocked, while others may be released in limited quantities or retired. If a product is currently unavailable, feel free to contact us at info@saikoverse.com or subscribe to our email list for future updates and restock announcements.

Yes. SAIKŌVERSE products are made to order. This means production begins after your order is placed. We work with a local production partner to prepare printed designs, and each item is completed, inspected, and packaged before shipment.

Orders are typically processed within 5 to 7 business days. Processing time includes garment preparation, printing coordination, quality inspection, and packaging. During holidays, launches, or high-volume periods, processing may take slightly longer.

Shipping time begins after your order has completed production. Estimated shipping times are: United States: 3 to 7 business days after shipment International: 7 to 20 business days after shipment, depending on destination and customs processing Please note that shipping times are estimates and may be affected by carrier delays, weather, holidays, or customs.

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 48 hours for tracking to begin updating after the label has been created.

Yes, we offer international shipping to eligible destinations shown at checkout. Please note that international customers are responsible for any customs fees, import duties, taxes, or additional charges imposed by their country.

We offer free U.S. shipping on qualifying orders over $75. Shipping promotions, thresholds, and eligibility may be updated from time to time, so the most accurate shipping total will always be shown at checkout.

If you need to change or cancel an order, please contact us as soon as possible at info@saikoverse.com. We will make every reasonable effort to help, but changes and cancellations are not guaranteed once production has begun.

If you entered an incorrect or incomplete shipping address, contact us immediately at info@saikoverse.com We will do our best to update the address before shipment, but changes cannot be guaranteed once production or shipping has begun. Orders returned or lost because of an incorrect or incomplete address may require an additional shipping payment before they can be resent.

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 14 days of delivery at info@saikoverse.com. Please include: Your name Your order number A description of the issue Clear photos of the item and affected area A photo of the packaging, when applicable Once reviewed, we will determine whether the item qualifies for a replacement or refund.

If your tracking shows your package as delivered but you cannot locate it, please first check with: Members of your household Neighbors Apartment or office management The shipping carrier If you still need help, contact us at info@saikoverse.com and we will do our best to assist you in reviewing the shipment details.

Because all SAIKŌVERSE products are made to order, we do not accept returns or exchanges for: Wrong size ordered Change of mind Buyer’s remorse Personal fit preference Incorrect addresses entered at checkout If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 14 days of delivery and we will review the issue. For full details, please review our Shipping and Return Policy.

For order support, product questions, or general inquiries, contact us at: info@saikoverse.com