Shipping Policy
SHIPPING POLICY
All SAIKŌVERSE products are made to order.
We work with a local production partner to prepare our printed designs, and each item is completed, inspected, and packaged before shipment. Because production begins after an order is placed, please allow time for your item to be prepared.
Order Processing
Orders are typically processed within 5 to 7 business days.
Processing time includes ordering or receiving the garment, preparing the printed design, completing production, inspecting the item, and packaging the order.
During holidays, product launches, promotional periods, or periods of unusually high order volume, processing may take slightly longer.
Business days do not include weekends or recognized holidays.
Shipping Time
Shipping time begins after your order has completed production and has been transferred to the shipping carrier.
Estimated shipping times are:
United States: Approximately 3 to 7 business days after shipment
International Orders: Approximately 7 to 20 business days after shipment, depending on the destination and customs processing
These delivery times are estimates and are not guaranteed. Carrier delays, weather conditions, holidays, customs inspections, and other circumstances outside of our control may affect delivery.
Tracking Information
Once your order ships, you will receive a confirmation email containing your tracking information.
Please allow up to 48 hours for the carrier to update the tracking status after the shipping label has been created.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please contact us immediately at info@saikoverse.com if you notice an error in your address. We will make every reasonable effort to update the address before shipment, but changes cannot be guaranteed once production or shipping has begun.
Orders returned or lost because of an incorrect or incomplete address may require an additional shipping charge before they can be resent.
Lost, Delayed, or Marked Delivered Packages
Once an order has been transferred to the shipping carrier, delivery is handled by that carrier.
If your tracking information shows that the package was delivered but you have not received it, please check with members of your household, neighbors, apartment management, and the shipping carrier.
Please contact us at info@saikoverse.com if you continue to experience an issue. We will assist you with reviewing the tracking information and determining the appropriate next step.
RETURNS, EXCHANGES, AND ORDER ISSUES
Because every SAIKŌVERSE item is made to order, we are unable to accept returns or exchanges for:
- Ordering the wrong size
- Change of mind
- Buyer’s remorse
- Personal fit preferences
- Incorrect addresses submitted during checkout
Please review the product description and size guide carefully before placing your order.
Damaged, Defective, or Incorrect Items
Please contact us within 14 days of delivery if your item arrives damaged, defective, misprinted, or different from what you ordered.
Email info@saikoverse.com and include:
- Your name
- Your order number
- A description of the issue
- Clear photographs of the item and affected area
- A photograph of the packaging, when applicable
We will review the issue and, when approved, provide a replacement or refund for the affected item at no additional cost.
Items that have been worn, washed, altered, or damaged after delivery may not qualify for replacement or refund.
Order Cancellations
Because production may begin shortly after an order is placed, cancellations are not guaranteed.
Please contact us as soon as possible at info@saikoverse.com if you need to request a cancellation. Once production has begun, the order may no longer be eligible for cancellation.
International Orders
International customers are responsible for any customs fees, import duties, taxes, or additional charges imposed by their country.
SAIKŌVERSE does not control these charges and cannot predict their amount.
Contact Us
For questions about your order, shipping, or a product issue, please contact:
We appreciate your patience and support as each SAIKŌVERSE product is prepared especially for you.